Trusted UK Property Maintenance

Property maintenance across London and the UK

UpKeep is a London-based, family-run property services company looking after homes and commercial buildings across London and the wider UK. We bring property maintenance, construction and refurbishment together under one roof, so whether you own a single flat, manage a portfolio or run a hotel, one phone call reaches every trade you are likely to need. With 25+ years of combined experience and thousands of completed jobs behind us, we focus on the part most owners find hardest: keeping a building safe, compliant and presentable without it taking over your week.

One accountable team instead of a contact list

Most property problems are not single-trade problems. A leak under a bathroom floor is a plumber, a joiner and a decorator before it is finished; a void turnaround is cleaning, electrics, gas and making-good all at once. When those trades sit in different companies, you become the project manager - chasing quotes, sequencing visits and carrying the risk when one contractor blames another. Booking everything through UpKeep removes that overhead: we hold the schedule, the trades talk to each other, and you get one point of contact, one invoice and one company standing behind the finished work. Every job is fully insured with guaranteed workmanship, so accountability never quietly falls back on you.

Residential maintenance

For homeowners and landlords this means the everyday list - repairs, redecoration, small upgrades and seasonal jobs - handled by people who treat an occupied home with care. We work around tenants and families, keep work areas clean and leave a clear written record of what was done and why.

Commercial maintenance

For offices, hotels, blocks and business premises, maintenance has to fit around trading hours and tenants. We plan visits to limit disruption, coordinate access, and keep communal and front-of-house areas in the condition your customers and residents expect to see.

Reactive, planned and emergency - and how they work together

It helps to think of maintenance in three modes. Reactive maintenance fixes things once they break, which is where most owners start. Planned (or preventative) maintenance schedules inspections and servicing so issues are caught early and budgeted for, instead of landing as expensive surprises. Emergency cover sits on top for the things that genuinely cannot wait. The strongest approach blends all three: a planned maintenance programme to reduce failures, a dependable reactive maintenance service for the rest, and fast emergency property repairs when it counts. Across London we aim for a 1-3 hour response to genuine emergencies; across the wider UK we offer fast call-outs to make a property safe.

Clear pricing, honest reporting and compliance you can prove

Fixed-price quotes, not open-ended day rates

We quote transparently and stick to it. Wherever a job can be scoped, you get fixed, transparent pricing up front and a free, no-obligation quotation before anyone starts work - so you are approving a defined number, not signing a blank cheque against a running day rate. If something genuinely unforeseen appears behind a wall, we stop and tell you before we carry on, rather than letting the bill creep.

Before-and-after photo reporting

Every visit is documented with detailed before-and-after photo reports, clear invoicing and direct communication. For landlords and agents that paper trail is invaluable: it evidences the condition of a property over time, supports deposit and insurance discussions, and shows leaseholders exactly what their service charge actually paid for.

Compliance for landlords, agents and blocks

Keeping a let or managed property legal is not optional, and the rules keep tightening. Landlords must keep the structure and key installations in repair, with tenant repair responsibilities set out on gov.uk. Awaab's Law now sets strict timeframes for investigating and fixing damp and mould in social housing, with the private rented sector following - so a fast, documented response to damp matters more than ever. Gas work must be carried out by a Gas Safe registered engineer; domestic electrical work should be signed off under Part P (the building-regulations rule for home electrics); and the Decent Homes Standard sets a baseline for homes that are safe, warm and in good repair. For blocks, larger works can trigger Section 20 - the formal process of consulting leaseholders before major spending. We keep this side straightforward: the right accreditations (including TrustMark, the Government Endorsed Quality scheme), the right paperwork, and work that stands up to scrutiny.

"Owners do not want ten numbers in their phone - they want one team that picks up, turns up and finishes the job properly. That is the whole idea behind UpKeep."

Drahim from UpKeep

When UpKeep is the right fit

UpKeep suits owners and managers who would rather brief one accountable team than juggle separate trades - landlords with growing portfolios, estate and block managers who need a dependable partner, and commercial clients who cannot afford downtime. A single local handyman may be cheaper for a one-off odd job; where we earn our place is on multi-trade work, ongoing programmes, and anything where compliance, reporting and a genuine guarantee actually matter. If that sounds like your property, request a free quote and we will tell you honestly whether we are the right call.

Planned vs reactive maintenance: what is the difference?

In short: reactive maintenance fixes a problem after it happens, while planned maintenance prevents problems through scheduled inspections and servicing. Reactive keeps a property running day to day; planned protects its value and budget over the long term. Most well-run properties use both - a planned programme for the predictable, and a reliable reactive service for everything else.

When to call UpKeep

Call us when you need reactive repairs done quickly and properly, when you want to set up a planned maintenance programme to stop recurring problems, or when something cannot wait and you need emergency property repairs - with a 1-3 hour response across London. If you are not sure which you need, tell us what is happening and we will advise.